Resume – Kyndra Wynne / Designer and Front-End Developer

Education

Arizona State University
B.S. in Computer Science
Completed Dec 2024

Google UX Design Certificate
Professional Certificate
Expected Mar 2025

Coinbase – Customer Success Apprentice
Oct 2024 – Present

Supported Coinbase's premium customers with account management, transaction processes, and security concerns.
Created and managed Jira tickets for bugs and security issues, collaborating with product and engineering teams.
Educated users on crypto-forward features and best practices for on-chain security.

MetaCartel – Community & Event Manager
Nov 2023 – Present

Managed MetaCamp 2024 and MCON 3, enhancing event experiences and community engagement.
Developed sponsorship decks, activations, and workshops, driving sponsorship engagement.
Led social media strategies to grow online presence and community engagement.

Microsoft – Commercial Technical Support
Sep 2022 – Jun 2023

Supported business customers in troubleshooting BIOS, boot flows, and debugging processes.
Onboarded 35 employees in company protocols and support tools.
Maintained a 95%+ customer satisfaction rate with a 100% case closure rate.

Devils & Saguaro DAO – Founding Member
Jun 2023 – Present

Executed 6 events in 3 months with partners like Stand With Crypto and Coinbase.
Provided onboarding and support for DAO members, simplifying on-chain processes.
Implemented on-chain treasury management using Gnosis Safe.

Design Tools: Figma, Adobe Creative Suite, Prototyping Tools

Development: JavaScript, TypeScript, Flutter, React, HTML/CSS, SwiftUI

Blockchain: Wallets, dApps, Centralized Exchanges, Coinbase Products

Product Management: Roadmapping, User Research, Accessibility Optimization

Blockchain at ASU – Student Officer

SheFi – Cohort Member